Privacy policy
Unify One is provided by TC Digital Solutions ("we", "us"). This page explains what personal data we handle and why. You can contact us at enquiry@tcdigitalsolutions.co.uk.
Two roles
- For your account and billing, we are the controller. This covers the names, email addresses and payment details of the people who sign up and use Unify One, and anyone who contacts us through this website.
- For your business's own data, we are the processor. This is the customers, jobs, invoices, emails and staff records you put into Unify One. You are the controller of that data. We only use it to run the service for you and on your instructions.
What we collect and why
| Data | Why |
|---|---|
| Name, work email, role, sign-in activity | To create your account, sign you in and keep it secure. |
| Billing details and subscription status (card details are held by Stripe, not us) | To take payment and issue invoices. |
| Your business's customers, jobs, invoices, emails, photos, staff and rota records | To provide the Unify One service to you. |
| Name, email and message sent through the website contact form or chat | To reply to your enquiry. |
| Technical error reports (page, error message, browser type) | To find and fix faults. |
Our legal bases are performing our contract with you, our legitimate interest in running and securing the service, and meeting our legal obligations such as accounting records.
Website chat assistant
The chat on our website is an AI assistant. Messages you type into it are sent to our AI provider, Anthropic, to produce a reply. Please do not include sensitive personal information in the chat. If you choose to leave your details, they and the chat are emailed to us so we can reply.
Who else handles data
We use these providers to run Unify One. Each only receives what it needs.
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database, sign-in and file storage | Stockholm, Sweden (EU) |
| Vercel | Hosting the application | Stockholm, Sweden (EU), with a global network for delivering pages |
| Stripe | Payments and subscriptions | EU and US |
| Resend | Sending and receiving email | EU and US |
| Anthropic | Website chat assistant only | US |
Where data goes outside the UK, it is protected by approved safeguards such as the UK addendum to standard contractual clauses or an adequacy decision.
How long we keep it
Account and business data is kept while your subscription is active. If you ask us to delete your business, we remove its data from our live systems. Backups held by our database provider are overwritten as they age out. We keep invoices and payment records for as long as the law requires for accounting. Website enquiries are kept for as long as needed to deal with them.
Security
Each business's data is separated from every other business's at the database level. Data is encrypted in transit and at rest. Access to our admin tools is limited to named people and protected by a second sign-in step, and administrative actions are logged. Staff can switch on 2-step sign-in for their own accounts.
Your rights
You can ask to see, correct, delete or export your personal data, to object to or restrict how it is used, and to withdraw consent where we rely on it. If you are a member of a business using Unify One, ask your employer first, as they control that data. Email us and we will help. You can also complain to the Information Commissioner's Office at ico.org.uk.
Cookies
We use only the cookies needed to keep you signed in and remember your light or dark setting. We do not use advertising or analytics cookies.
Changes
If we change this policy in a way that matters, we will update the date above and tell account holders.