Terms of service
These terms are the agreement between TC Digital Solutions ("we", "us") and the business that creates a Unify One account ("you"). By creating an account you accept them. Contact: enquiry@tcdigitalsolutions.co.uk.
The service
Unify One is online software for managing jobs, scheduling, invoicing, email and staff records in a field service business. We aim to keep it available and working, but we do not promise it will be uninterrupted or error free. We may carry out maintenance and will try to give notice of any that is planned.
Price and payment
- The price is £99 a month, including 3 users. Each extra user is £15 a month, charged pro rata from the day they are added.
- We are not currently VAT registered, so no VAT is added to our charges. If that changes, we will tell you in advance and VAT will then be added at the rate in force.
- Payment is taken by card through Stripe at the start of each month's billing period. If a payment fails, we retry it, and we may suspend access if it stays unpaid.
- Features that need a paid subscription are locked until the subscription is active.
Contract length and cancelling
- Month to month: you can cancel at any time, and the subscription ends at the end of that month.
- 12 or 24 months: you commit to that term. After it ends, the subscription continues month to month and you can cancel as above.
Your account and your data
- You are responsible for the people you add, what they do, and keeping sign-in details safe. Deactivate anyone who leaves.
- Your business's data stays yours. We process it only to provide the service, as set out in our privacy policy.
- You must have the right to put your customers' information into Unify One and to email them, and you must follow data protection and marketing laws.
- On request we will delete your business's data. This cannot be undone, and we recommend you download what you need first.
Acceptable use
Do not use Unify One to break the law, send spam, attack or probe the service, or try to access another business's data. We may suspend an account that does.
Suspension and ending
We may suspend or end an account for unpaid fees or breach of these terms. We will normally tell you why. We may suspend access straight away where needed to protect the service or other customers.
Liability
Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud. Otherwise, we are not liable for indirect or consequential loss, or loss of profit, and our total liability to you in any 12 months is limited to the fees you paid us in that period. You are responsible for checking invoices, quotes and other documents the software produces before you send them.
Changes
We may update these terms or the service. If a change matters, we will give at least 30 days' notice by email, and you may cancel before it takes effect.
Law
These terms are governed by the law of England and Wales, and its courts have jurisdiction.